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phone
352-409-1957
fax
407-540-9786

Frequently Asked Questions

We've got answers to some of your most frequently asked questions.

  • Does My Insurance Cover My Visit?

    Yes, Telemedicine is now covered under most insurance carriers.  We strive to provide you a low-cost alternative to waiting in crowded Emergency Rooms and traditional Urgent Cares and may be less out of pocket than most insurance co-pays.

  • How Much Does A Virtual Visit Cost?

    We offer easy-to-understand pricing with no hidden fees. American VirtualCare is an affordable healthcare solution. Visit our plan and pricing page for more details about our subscription service and single visit pricing. American VirtuaLCare is much more affordable than a visit to urgent care or the ER (even with insurance in most cases).

    We accept Visa, MasterCard, and Discover. We cannot accept gift cards in any form at this time.

    At the beginning of your visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a visit that does not result in a diagnosis or prescription is not considered cause for a refund.

  • Does My Insurance Cover an American VirtualCare Visit?

    Insurance coverage is not required. We strive to provide you a low-cost alternative to waiting in crowded Emergency Rooms and traditional Urgent Care and will be less out of pocket than most insurance copays.  Keep in mind that often, our subscription service will be less than your copay would be.

  • Can I Use My Flexible Spending or Health Saving Account to pay for an American VirtualCare visit?

    Typically, the visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee.

  • How Long Will I Have To Wait To See an American VirtualCare Doctor or Nurse Practitioner?

    Once you check into the waiting room (while in the convenience of your own home of course), we strive to see you within 10 minutes or less. Unfortunately, during the winter months, your wait time may be a little longer. Sit back, relax and put your feet up. We will be with you just as soon as we can. You will receive an email providing you with the link to the waiting room.

  • Is an American VirtualCare Visit Safe?

    Absolutely. Yes. We maintain the highest standards of security to ensure that all patient data is safely secured and adheres to all HIPAA requirements.

  • What Conditions Does American VirtualCare Providers Treat?

    American VirtualCare can treat a variety of minor illnesses*.

    Our most common conditions include:

    Acne, Allergies, Asthma, Athlete’s Foot, Back Pain, Burns, Colds, Congestion, Constipation, Cut, Cough, Dermatitis, Diarrhea, Ear Pain, Eye Issues, Fever, Flu, Headache, Hives, Insect Bites, Nausea, Pink Eye, Rash, Scrapes and Bruises, Shingles, Sinus Symptoms, Sore Throat, Sprains, Stomach Flu, Urinary Tract, Infection in Adult Women, Vomiting, Yeast Infection, and much more…
    *Our providers will always assess your condition individually and based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

    At the beginning of your visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a virtual visit that does not result in a diagnosis or prescription is not considered cause for a refund.

    Your American VirtualCare provider can prescribe medication for you. American VirtualCare providers do NOT issue prescriptions for substances controlled by the DEA, and certain other drugs which may be harmful because of their potential for abuse. Non-therapeutic drugs such as Viagra and Cialis will NOT be prescribed.

  • Does American VirtualCare See Children Under the Age of 18?

    American VirtualCare sees Adults 18 years of age and older.

  • How Does American VirtualCare and Telemedicine Work?

    Great care is only a few clicks away.

    Once your visit starts via telephone or video, your virtual provider will ask you a series of brief questions to help understand the nature of your health concern and the best treatment options for you.

    Visits typically last about 20 minutes. We will provide a summary of your visit online and make arrangements for follow-up if it is required. We can even help you find a new doctor.  Any prescriptions your virtual provider deems appropriate will be called into your pharmacy.

  • What is a Nurse Practitioner (NP)?

    NPs are quickly becoming the health partner of choice for millions of Americans. As clinicians that blend clinical expertise in diagnosing and treating health conditions with an added emphasis on disease prevention and health management, NPs bring a comprehensive perspective to health care. Americans make over 870 million visits to NPs every year.

    Autonomously and in collaboration with health care professionals and other individuals, NPs provide a full range of primary, acute and specialty health care services, including:

    • Ordering, performing and interpreting diagnostic tests such as lab work and x-rays.
    • Diagnosing and treating acute and chronic conditions such as diabetes, high blood pressure, infections, and injuries.
    • Prescribing medications and other treatments.
    • Managing patients’ overall care.
    • Counseling.
    • Educating patients on disease prevention and positive health and lifestyle choices.

    NPs are more than just health care providers; they are mentors, educators, researchers, and administrators. Their involvement in professional organizations and participation in health policy activities at the local, state, national, and international levels helps to advance the role of the NP and ensure that professional standards are maintained.

    By providing high-quality care and counseling, NPs can lower the cost of health care for patients. For example, patients who see NPs as their primary care provider often have fewer emergency room visits, shorter hospital stays and lower medication costs

    With over 870 million visits made to NPs each year, patients report an extremely high level of satisfaction with the care they receive.

    By offering high-quality, cost-effective, patient-centered health care, NPs provide more than 234,000 solutions to the primary care shortage facing America today.

  • What is your privacy policy?

    Privacy Policy

    Protecting your private information is our priority. This Statement of Privacy applies to www.americanvirtucare.com and American VirutalCare and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to American VirtualCare include www.convenientvirtucare.com. The American VirtualCare website is a Company information site. By using the American virtualCare website, you consent to the data practices described in this statement.

    Collection of your Personal Information

    In order to better provide you with products and services offered on our Site, American VirtualCare may collect personally identifiable information, such as your:

    • First and Last Name
    • Your social security number
    • E-mail Address

    American VirtualCare may also collect anonymous demographic information, which is not unique to you, such as your:

    • Age

    We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

    Use of your Personal Information

    American VirtualCare collects and uses your personal information to operate its website(s) and deliver the services you have requested.

    American VirtualCare may also use your personally identifiable information to inform you of other products or services available from American VirtualCare and its affiliates.

    Sharing Information with Third Parties

    American VirtualCare does not sell, rent or lease its customer lists to third parties.

    American VirtualCare may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to American VirtualCare, and they are required to maintain the confidentiality of your information.

    American VirtualCare may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on American VirtualCare or the site; (b) protect and defend the rights or property of American VirtualCare; and/or (c) act under exigent circumstances to protect the personal safety of users of American VirtualCare, or the public.

    Tracking User Behavior

    American VirtualCare may keep track of the websites and pages our users visit within American VirtualCare, in order to determine what American VirtualCare services are the most popular. This data is used to deliver customized content and advertising within American VirtualCare to customers whose behavior indicates that they are interested in a particular subject area.

    Automatically Collected Information

    Information about your computer hardware and software may be automatically collected by American VirtualCare. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the American VirtualCare website.

    Links

    This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    Security of your Personal Information

    American VirtualCare secures your personal information from unauthorized access, use, or disclosure. American VirtualCare uses the following methods for this purpose:

    SSL Protocol

    When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

    We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed

    Children Under Thirteen

    American VirtualCare does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

    Disconnecting your American VirtualCare Account from Third Party Websites

    You will be able to connect your American VirtualCare account to third party accounts. BY CONNECTING YOUR AMERICAN VIRTUALCARE ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time.

    E-mail Communications

    From time to time, American VirtualCare may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from American VirtualCare or click on a link therein.

    If you would like to stop receiving marketing or promotional communications via email from American VirtualCare, you may opt out of such communications by Customers may opt out or unsubscribe from emails by clicking on the unsubscribe button..

    Changes to this Statement

    American VirtualCare reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

    Contact Information

    American VirtualCare welcomes your questions or comments regarding this Statement of Privacy. If you believe that American VirtualCare has not adhered to this Statement, please contact American VirtualCare at:

    American VirtualCare

    27615 US HWY 27 Ste 109-172
    Leesburg, Florida 34748

    Email Address: d.ross@americanvirtualcare.com

    Telephone number: 352-409-1957

    Effective as of May 06, 2018

27615 US HWY 27
STE 109 #172
Leesburg, FL 34748

Phone
352-409-1957
Fax
407-540-9786

Patient Links

The patient and any other person responsible for payment has a right to refuse to pay, cancel payment, or be reimbursed for payment for any other service, examination, or treatment that is performed as a result of and within 72 hours of responding to the advertisement for the free, discounted fee, or reduced fee service, examination, or treatment.